Service Deliver Standards

INTRODUCTION:

The service Delivery Standards for Public Service Delivery in the Dzongkhag is statement of functions/service of an agency, the procedures required to comply along with submission of forms and documents, indication of time taken to provide services and contact details of a focal person/officer/staff delivering the services.

The service delivery standards codify the expectations and standards in the delivery of public services to the public through the Dzongkhag Administration.

OBJECTIVES:

The following of the service delivery standards are to:

1. Enhance public service delivery with a clear understanding of service delivery standards, including user fees for service and options for grievance redress; and

2. Increase organizational effectiveness and performance by making a public commitment to adhere to measurable service delivery standards.

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