Service Deliver Standards


The service Delivery Standards for Public Service Delivery in the Dzongkhag is statement of functions/service of an agency, the procedures required to comply along with submission of forms and documents, indication of time taken to provide services and contact details of a focal person/officer/staff delivering the services.

The service delivery standards codify the expectations and standards in the delivery of public services to the public through the Dzongkhag Administration.


The following of the service delivery standards are to:

1. Enhance public service delivery with a clear understanding of service delivery standards, including user fees for service and options for grievance redress; and

2. Increase organizational effectiveness and performance by making a public commitment to adhere to measurable service delivery standards.